Our Service Commitment

Here at Oasis we guarantee much more than a highly secure storage environment. Speed and efficiency in our retrieval and collection services are a vital part of our commitment to quality with a clear focus on delivering the right documents, to the right people at the right time.

We want you to enjoy the same level of confidence and we proactively introduce Service Level Agreements as a key tool for us both to transparently monitor and measure our performance. The aim of the Service Level Agreement is to ensure we meet and exceed your specific business needs and provides the framework for continuous improvement going forward.

Our Service Level Agreement will ensure we;

• develop a relationship where common service ideals can be realised
• provide the best possible service to you, our customer
• demonstrate professionalism in all facets of customer service
• raise service performance by increasing productivity and developing a culture of continuous improvement
• ensure customer response levels are monitored and improved where possible
• provide value for money with a consistently high standard of service
• introduce and develop new products and technology